Job Description

Overview: The Account Manager is responsible for managing communication with associate merchants, ensuring seamless relationships, and providing consistent reporting. This individual will act as the primary point of contact for assigned accounts, analyze data for strategic decision-making, and collaborate with internal teams to drive business growth. Essential Duties and Responsibilities: (Includes the following, other duties may be assigned) Primary Responsibilities: Merchant Communication : Serve as the primary point of contact for associate merchants. Address inquiries, resolve issues, and provide support to maintain productive relationships. Monitor and respond to merchant requests and concerns in a timely manner. Lead monthly forecast alignment meetings with merchants and the replenishment team regarding in-stock levels, inventory, and forecasting. Weekly Reporting & Tasks: Prepare and deliver weekly reports on category/account performance, including key metrics and progress against line reviews. Analyze data to identify trends, provide actionable insights, and recommend strategies for improvement. Collaborate with internal teams (merchandising, purchasing, overseas, and business planning) to gather necessary data for comprehensive reporting. Work with cross-functional teams to ensure orders are fulfilled and communicate issues to accounts. Manage all 1P setup and content for active replenishing items on account eCommerce sites. Work with business planning to develop accurate sales forecasts and achieve specified forecast accuracy levels. Relationship Management: Build and maintain strong relationships with associate merchants, understanding their business needs and objectives. Serve as a liaison between merchants and internal teams to ensure effective communication and problem resolution. Network and build strong relationships with key internal stakeholders. Account Growth & Retention: Monitor category financials and collaborate with merchants and VP of Sales to identify opportunities for growth. Provide proactive solutions to increase productivity. Utilize data sets and Luminate analytics to identify growth opportunities and devise action plans. Collaborate with VP and SVP of Sales on all Market and Line Review presentations. Handle additional projects and duties as assigned by the VP and SVP of Sales. Education And/or Experience: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Qualifications: 2+ years of experience using Retail Link/Luminate, Madrid, Unify+ Strong proficiency in Microsoft Excel Proficient in Microsoft Office Suite Preferred Qualifications: Prior experience in account management, merchandising, or sales analytics Experience working with eCommerce platforms Strong analytical and problem-solving skills Keeco, is a drug free workplace and an equal opportunity employer. Keeco is committed to providing equal employment opportunity in all employment practices, including but not limited to, selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, pregnancy, sexual orientation, gender identity, religion, handicap or disability, genetics, citizenship status, service member or veteran status, or any other category protected by federal, state, or local law. #LI-LC Hollander Sleep Products

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