Job Description

Job Description

Job Description

Position Purpose: The Area Service Manager will be assigned to perform the role of Service Manager or Lead Tech at various Northland communities in their assigned region, as determined by staffing needs and as directed by the designated AVP | of Multifamily or the Regional Property Manager. When assigned to a community, they will perform all duties and have all responsibilities of the Service Manager or Lead Tech, representing Northland to residents, staff, and the public, and directing day-to-day operations at that location. Area Service Managers will also be responsible for travelling to underperforming sites to train employees and improve property performance.

While the position could have assignments nationwide, the primary territory for this person would be New Mexico, Arizona, Nevada, Colorado, and Wisconsin.

Essential Functions: The following list of essential job functions is not exhaustive and may be supplemented or changed, as necessary.

• Performs the role of Service Manager or Lead Tech when and where assigned. Travel is required 50-70% or more, depending on the assignment and location.
• Works with Regional Property Manager and Community Manager to hire and train the new Service Manager or Lead Tech for that property, including interviewing candidates and making recommendations based on each candidate’s experience level and resume.
• Travels to underperforming sites to train staff, works to improve performance and reduce expenses.
• Monitors and enforces compliance with company policies, procedures, and safety standards as relates to maintenance standard operating procedures.
• Supervises and directs the appropriate scheduling of maintenance staff and outside contractors to meet the business needs and the community hours of operation.
• Performs after hours on-call duty as needed.
• Supervises on-site maintenance staff and assists with performance evaluations and performance management.
• Performs service requests and completes work orders to the highest quality and on time.
• Assigns work orders to appropriate staff, follows through on completion of those work orders, communication with residents and staff on any problems regarding work orders, and creates a plan of action to resolve those problems.
• Obtains competitive bids and makes contract recommendations for vendor services and supervises all outside contractors working on the property.
• Inspect vacated apartments, make-readies, and apartments prior to move-in to ensure all checklists are completed and apartments are market ready, when required.
• Purchases and maintains an inventory of maintenance supplies and equipment.
• Make routine daily inspections of the common areas and grounds and prepare work orders based on inspections.
• Responsible for maintaining an organized and safe maintenance shop.
• Communicates, immediately, all maintenance/community challenges to the Community Manager.
• Provides professionalism and attention to all matters of resident relations and resident retention.
• Schedules emergency on-call coverage for maintenance staff and participates in on-call rotation on an as needed basis.
• Performs other duties, as required by management.
• Maintains a flexible schedule and fills in other positions, as required.
• Interacts with the public, residents, and staff in a professional and courteous manner. Assists with questions, solves problems and any other duties, as required.

Qualifications and Requirements: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• At least five years of experience in residential maintenance in addition to HVAC and CPO certification is required. Recertification is also covered under the education assistance program for eligible applicants.
• Completion of technical school or college-level coursework in maintenance, or a related field, is preferred but not required.
• Must have an extensive knowledge of general maintenance, plumbing, carpentry, electrical, HVAC, and painting.
• Prior experience supervising, scheduling, and prioritizing the work of a team of maintenance professionals and outside contractors.
• Knowledge and experience with the Microsoft suite including Teams, Outlook, etc., in addition to industry software like Yardi.
• All maintenance employees are required to have their own hand tools to carry out job functions.

Physical Requirements:

• Must be able to stand, walk, and/or sit for extended periods of time and climb, bend, and squat.
• Must be able to push, pull, lift, and carry weights up to 50 pounds.
• Must be able to work inside and outside in all weather conditions.
• May be required to operate a golf cart on the property.

Benefits Highlights:

• Competitive Bonus Programs
• 401(k) + Company Match
• Medical, Dental, & Vision Insurance
• Generous PTO (including birthdays & well-being time)
• Employee Apartment Discounts
• Educational & Vocational Assistance
• Employee Assistance Program

Northland is a proud Equal Opportunity Employer and a Drug Free Workplace.

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