Job Description
Project Overview: Hive Group is seeking a highly motivated and experienced Business Process Analyst to join the ACE (Automated Commercial Environment) Collections project supporting the U.S. Customs and Border Protection (CBP) Office of Finance in modernizing and enhancing its revenue collection system. This mission-critical system is responsible for collecting more than $85 billion annually in duties, taxes, and fees. The analyst will work onsite in Indianapolis and support the delivery of Agile project management, process improvement, and business transformation services to the client.
This role will directly support major initiatives including enhancements to Online Bill Pay, the elimination of manual payment and refund processes, and other evolving efforts in response to new and existing Executive Orders. The analyst will be engaged in the reengineering of core financial processes, such as duty collection workflows, reconciliation, and refund procedures, and will work from an existing baseline of documented processes, rather than starting from scratch.
The ideal candidate will bring 7–10 years of experience in business process analysis, change management, and stakeholder engagement within complex financial or operational environments. This role requires strong analytical skills, facilitation expertise, and the ability to work closely with both internal teams and CBP stakeholders to drive efficiency, innovation, and measurable outcomes.
Key Responsibilities: - Lead or support business process improvement initiatives across CBP’s revenue collection functions.
- Analyze and assess process performance, identifying inefficiencies and recommending changes across financial, staffing, and operational domains.
- Support initiatives related to Online Bill Pay modernization, manual refund elimination, and compliance with Executive Orders impacting financial systems.
- Reengineer financial workflows including duty collection, reconciliation, and refunds, leveraging current process documentation as a baseline for analysis and enhancement.
- Gather, document, and validate business requirements for various government systems.
- Conduct and document requirements gathering activities through interviews, workshops, surveys, and focus groups.
- Develop and execute system test plans based on functional requirements.
- Track defects, coordinate with developers, and ensure fixes meet acceptance criteria.
- Participate in Agile sprint demos and contribute to iterative solution delivery.
- Translate policy and technical changes into actionable system and process updates.
- Facilitate interagency discussions to align stakeholders and resolve process or policy gaps.
- Contribute to user interface design and validation to ensure usability and compliance.
- Design and support implementation of improved business processes, ensuring alignment with strategic objectives and federal guidelines.
- Collaborate with cross-functional project teams to ensure enterprise-wide process integration.
- Utilize tools such as JIRA, SharePoint, and Visio to support documentation, collaboration, and workflow tracking.
- Facilitate meetings to define clear project goals, objectives, requirements, and key performance indicators (KPIs).
- Prepare documentation including process maps, standard operating procedures, training materials, and policy guides.
- Conduct cost-benefit analysis and assist in the preparation of budget plans and senior leadership briefings.
- Develop actionable, realistic implementation plans and assist in managing organizational change initiatives.
Required Qualifications: - Bachelor’s degree in Business, Finance, Public Administration, Information Systems, or related field.
- 7–10 years of progressive experience in business process analysis, process improvement, or organizational transformation.
- Proven experience supporting financial or revenue-related business functions, preferably in a federal or government context.
- Strong written and verbal communication skills with experience developing presentations and reports for senior stakeholders.
- Proficient in conducting stakeholder interviews, facilitating meetings, and documenting business and functional requirements.
Preferred Qualifications: - Active CBP BI clearance or eligibility for reciprocity.
- Experience working with Agile project teams or in a federal financial transformation environment.
- Familiarity with revenue collection, federal financial systems, or CBP operations.
Location: - This role is 100% onsite at the client facility in Indianapolis, IN.
- The candidate must be available to work in person Monday through Friday during standard business hours.
- Minimal travel expected.
Compensation and Benefits
The estimated compensation range for this position is between $90,000 and $100,000 annually, based on benchmarks in the Indianapolis metropolitan area. This range reflects a good faith estimate for all experience levels. At Hive Group, salary decisions are influenced by several factors, including but not limited to the role, location, and the combination of education, training, skills, certifications, competencies, and relevant work experience.
Hive Group offers a competitive and comprehensive benefits package, including health insurance (medical, dental, vision), life and disability insurance, retirement contributions, paid leave, federal holidays, professional development opportunities, and lifestyle benefits.
A Commitment to Equal Opportunity Hive Group is an Equal Employment Opportunity and Affirmative Action employer dedicated to fair and unbiased employment decisions. We do not discriminate based on race, color, sex (including gender and transgender status), age, religion, national origin, disability, marital status, veteran status, domestic partner or civil union status, gender identity, medical condition, genetic information, sexual orientation, or any other status protected by applicable federal, state, and local laws.
Our hiring and promotion decisions are based exclusively on an individual’s qualifications and suitability for the role.
Protecting Your Information Stay vigilant against fraudulent job offers and individuals impersonating Hive Group Talent Acquisition Specialists. Hive Group will never request payment details or money during the application process. Official communications will only come from email addresses ending in @ hive-llc.com or @ applytojob.com — not from free email services like Gmail or messaging platforms such as WhatsApp.
If you receive suspicious messages requesting payment or personal information, please report them immediately to talentacquisition@hive-llc.com .
Job Tags
Full time, Work experience placement, Work at office, Local area, Immediate start, Monday to Friday,