Job Description

Salary

$100,568.00 - $127,462.40 Annually

Location

Seattle, WA

Job Type

Career Service, Full Time, 40 hrs/week

Job Number

2024AC22905

Department

DCHS - Community & Human Srvcs

Division

Behavioral Health and Recovery

Opening Date

10/18/2024

Closing Date

11/16/2024 11:59 PM Pacific

FLSA


Exempt

Bargaining Unit


Z3 : KC Personnel Guidelines

Full- or Part-Time


Full Time

Summary

The Department of Community and Human Services (DCHS) values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans and those with lived experience.

King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community.

At King County Department of Community and Human Services (DCHS), we believe in working as one team that solves problems-striving to be customer-focused and drive for the best results. We envision a welcoming community that is racially just. We believe the field of human services exists to undo and mitigate unfair structures. We seek to lead the way by working as respectful and responsible stewards for our community.

The Behavioral Health and Recovery Division (BHRD) of DCHS is looking for a Crisis Services Program Manager to provide leadership and vision for the provision of 24/7/365 adult crisis behavioral health services to individuals in King County . This position will hold direct responsibility for working with internal and external partners across various agencies to coordinate and oversee the full crisis services continuum. The program manager will work closely with Division leadership, community partners and stakeholders to develop and implement crisis services across the crisis services continuum of care .

WHO MAY APPLY:
This position is open to all qualified candidates that meet the minimum qualifications. The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences. Interviews for this selection process will take place on or around December 5, 2024.

REQUIRED MATERIALS:
Candidates who wish to be considered for this position must submit an online King County application and respond to the supplemental questions. Your application may be rejected as incomplete if you do not include the requested and relevant information in the online application and supplemental questionnaire. Applications and/or supplemental questionnaires that state, "see my resume" are considered incomplete and will not be considered to be competitive.

Additional Job Information

WORK SCHEDULE/CONDITIONS: This position is exempt from the provisions of the Fair Labor Standards Act and is not eligible for overtime. Typical hours are Monday - Friday, 8am - 5pm. This position is not represented by a union.

MISSION CRITICAL POSITION STATUS: This position has been designated Non-Mission Critical. Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency .

TELEWORKING INFORMATION: The work associated with this position will be performed or conducted through a combination of teleworking and onsite work and meetings. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

RECRUITER: Annette Coleman, ancoleman@kingcounty.gov

Job Duties

• Provide strategic oversight and direction setting to the crisis services continuum of care with ongoing analysis of community needs, identify system gaps and opportunities for system improvements.
• Provide program management to the individual programs within the crisis services continuum of care and additional MIDD funded crisis service initiatives, including monitoring contractor compliance and completion of contract deliverables, reports, and invoices. These crisis services include, but may not be limited to:

1. 24/7 Regional Crisis Line
2. Next Day Appointments
3. Mobile Crisis Outreach
4. Behavioral Health Response Teams
5. Crisis Respite Program
6. Crisis Diversion Facility
7. Hospital Diversion
8. Crisis Intervention Training (CIT)
9. Response Awareness, De-escalation, and Referral (RADAR)
10. Crisis Diversion Facility
11. Co-responder programs

• Develop, implement, and monitor program annual budgets; participate in budget planning; routinely evaluate and analyze expenditures and revenues; authorize payments and anticipate program fiscal needs.
• Manage procurement and contracting processes and procedures, including program design, data-informed performance measurement, budgets and invoicing and capacity building.
• Work with program staff, division fiscal and operations staff to ensure crisis services' financial stability and audit readiness.
• Participate in annual BHASO audit by the Health Care Authority.
• Maintain programmatic alignment with all regulatory and fiscal compliance requirements, in coordination with relevant BHRD section staff. Ensure all crisis program policies and procedures reflect Federal, State and BHRD requirements & best practices.
• In collaboration with division leadership and program staff, assist in development and implementation of new crisis services and expansions, including but not limited to crisis stabilization units, 23 hr. observation units and behavioral health urgent care walk in clinics.
• Participate in internal and external meetings; represent the King County BH-ASO and King County Crisis Services.
• Build and maintain critical relationships and develop working agreements with external stakeholders to include law enforcement, hospitals, behavioral health providers, government entities, MIDD Crisis Diversion Subcommittee, Criminal Justice Training Center and others.
• Direct, coordinate and/or facilitate the work of multiple cross system collaborations across different systems and organizations. Foster collaboration to resolve issues that may arise between constituents or system partners.
• Align workflow of division initiatives of equity and social justice, recovery-oriented system of care, and the goal to provide diversion from hospitalization when appropriate and rapid stabilization and discharge once hospitalized.
• Perform other duties as assigned.

Experience, Qualifications, Knowledge, Skills

Must meet the definition of a Mental Health Professional as defined in WAC 246-341-0515.

Have at least five years recent experience in program planning and project management in the behavioral health field and/or equivalent education or experience in supervision and management skills and practice.

Demonstrated experience and knowledge of contract administration and procurement of social service contracts and program design.

Knowledge of principles of equity and social justice and demonstrated ability to work with individuals and/or groups from diverse backgrounds.

Demonstrated knowledge of King County Crisis Services and the Crisis Services Continuum of Care.

Understanding of specific issues related to high-risk, high-need populations and frequent users of deep end services.

Demonstrated ability to work effectively with a broad range of constituents, including consumers, behavioral health providers, hospitals, law enforcement agencies, government officials, boards, high level management, elected officials, advocates, government and agency staff and others.

Skilled at motivating and engaging partners, behavioral health providers, law enforcement agencies, community members and building teams that work collaboratively toward implementing strategic initiatives.

Experience leading operations including staff supervision, budget projection and monitoring, programmatic and fiscal compliance of behavioral health programs or possess transferrable skills.

Demonstrated ability to simultaneously manage multiple tasks/projects, in detail and meet deadlines.

Strong facilitation and presentation skills and ability to communicate orally and in writing, promote consensus in decision making across DCHS/BHRD.

Valid Washington State Driver's License, or the ability to travel around the County in a timely manner.

Must be able to pass a criminal background check on a post offer/pre-employment basis.

Desired Qualifications:

A dvanced knowledge of the current King County Behavioral Health Crisis system Continuum of services and local and statewide legislative policy action to transform current crisis services along all parts of the continuum.

Experience analyzing, comparing and implementing local and state legislative behavioral health policy.

Have at least three years recent experience providing direct supervision of program level staff in behavioral health and/or equivalent education or experience in supervision and management skills and practice.

Knowledge of and sensitivity to the needs and concerns of individuals most affected by the behavioral health crisis system.

Supplemental Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Benefits

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page .


This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.



NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.

Agency King County Address King Street Center
201 South Jackson Street
Seattle, Washington, 98104

Phone 206-477-3404

Website

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12paid holidays each year plus twopersonal holidays
• Generous vacation and paid sick leave
• Paid parental,family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page .

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
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King County

Job Tags

Holiday work, Full time, Contract work, Temporary work, Part time, For contractors, Local area, Remote job, Flexible hours, Monday to Friday,

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