Russell Tobin's client, an online food ordering company, is hiring a Customer Support Representative in San Francisco, CA.
Job Title: Customer Support Representative
Location : 100% Remote, Time-zone Flexible (Between ET and PST)
Job Type : Contract
Pay Rate: $19.43 -$21.43/hr.
Description
We are piloting an exciting new offering in the health sector and are seeking a Live Operations Specialist to join our small, dynamic team. In this role, you will be responsible for ensuring flawless execution of deliveries with a 0% error rate. Your primary focus will be on proactive outreach to delivery drivers and merchants, ensuring the highest quality of service. Success in this position requires strong communication, troubleshooting, organizational skills, and a passion for learning and growing.
As a strategic problem solver, you will become a subject matter expert in our new product and serve as the first line of defense to ensure that customers receive exceptional service, even when issues arise.
Key Responsibilities :
Qualifications :
Bonus Points :
Logistics :
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
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