Job Description

Job Description

Job Description

Benefits:

• Flexible schedule
• Paid time off
• Training & development

Benefits/Perks

• Paid Training
• Career Advancement
• Flexible Scheduling
• Competitive Compensation

Company Overview
24-hour residential and commercial plumbing service and repair company looking for our next plumbing superstars! We are looking to hire highly motivated dispatchers who want to be a part of a team. This is not your typical old-school plumbing shop- we are a fast-paced and one-of-a-kind operation. We work together to make our customers happy and get the calls run- so we can go home to our families!

Job Summary
First and foremost, your role as a Client Care Representative/Dispatche r is vital to the success of the company. You are the first chance to make an impactful impression on our customers.

You should approach your job with a sense of urgency. You should be organized and efficient. Be open to change and direction. A tried-and-true method might not always be the best option so do not fear change and/or trying new stuff.

Responsibilities

• Promptly answer incoming phone calls
• Caringly assist callers with their needs. Be their Superhero!
• Effectively communicate via LiveChat, Email, and other forms of electronic communications
• Accurately schedule repair appointments based on service area and scope of work
• Actively communicate with the Dispatch Team regarding availability and skill sets
• Assist other team members as needed to accomplish shared goals

Qualifications

• Basic Office Experience
• Previous Call Center/Dispatch experience preferred
• Computer and data entry proficiency (Microsoft Office and iOS)
• Friendly, outgoing, and service driven
• Knowledge of ServiceTitan is a Plus
• Knowledge of QuickBooks is Beneficial

Flexible work from home options available.

Job Tags

Flexible hours,

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