Job Description

Job Description
Title : Dynamics 365 Field Service Support



Education Qualification : Bachelor's degree in computer science, engineering, or a related field.
Experience : 8- 10 years
Work Location: Cupertino
Work Mode : Remote

Key Responsibilities:

Customer Interaction: Engage with U.S. clients to understand their Field Service requirements and communicate effective solutions.

Problem Solving : Diagnose and resolve technical issues related to Field Service operations efficiently. •

Customization and Enhancement : Utilize JavaScript, CSS, and HTML to enhance the user interface and functionality of Dynamics 365 Field Service.

PowerApps Utilization: Create custom business apps and automation within Dynamics 365 Field Service using PowerApps.

SAP Integration: Facilitate seamless integration and support for clients using SAP alongside Dynamics 365 Field Service (knowledge desirable).

Collaboration : Work closely with internal teams and developers to address complex Field Service issues and ensure timely resolutions.

Training and Guidance : Provide end-user training to ensure effective utilization of the Field Service system

Proactive Approach : Anticipate and address issues, make system improvements, and help other support teams resolve issues within SLA. Qualifications: v

Technical Skills : Strong expertise in Dynamics 365 Field Service, including customization, configuration, and troubleshooting. v JavaScript, CSS, HTML: Proficiency in customizing and enhancing Dynamics 365 Field Service user interface and functionality. v

PowerApps : Hands-on experience with PowerApps for app development and automation. v SAP Knowledge : Desirable understanding of SAP for integration and support. Communication Skills : Effective communication with U.S. clients and internal stakeholders.

Time Zone Experience: Experience working in the Pacific and Central Time Zones is an advantage. v

Certifications : Microsoft Dynamics 365 Field Service certifications are preferred. v Problem-Solving: Ability to diagnose and resolve technical issues in the Field Service domain. v

Documentation : Strong documentation skills to maintain records of support activities.

Proactive Mindset : Initiative to proactively address issues and contribute to system improvements.

Job Tags

Remote job,

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