Job Description

Job Description Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices. Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty. Accountable for improving overall customer service metrics. Operations Supervises store operation and team activities, including assigning daily tasks, delegating responsibilities, managing schedules, and approving time records and time off requests to ensure proper coverage. Collaborates with external partners to support external outreach and community engagement opportunities. Supports Store Manager in leveraging data and team input to make informed decisions, monitor impact, and follow-up. Supervises cash management processes, including register counts, bank withdrawals, safe deposits, and bookkeeping. Oversees inventory management for front end and pharmacy, analyzing trends and training staff on inventory procedures. Ensures store cleanliness, safety, and maintenance, and that team members are proficient with technology systems. Manages compliance with policies, laws, and regulations related to sale of alcohol, tobacco, food, and pharmacy products. Completes special assignments and other tasks as assigned. Business Performance Management Analyzes financial and operational data to create action plans supporting business goals. Uses KPIs and other tools to engage the team and drive store improvements, collaborating on sales growth initiatives. Supports pharmacy operations during busy periods, including serving as a pharmacy technician if needed. People & Performance Management Leads and trains team members, providing coaching, mentoring, and career development support. Manages performance through responsibility assignment, goal setting, feedback, and recognition. Recruits and retains talent, develops pipelines for future leaders, and manages staffing needs and hiring processes. Follows proper procedures for recruitment, record keeping, and training, ensuring legal compliance. Fosters a culture of accountability through clear expectations and performance management practices. Training & Personal Development Completes Store Manager training programs and required courses. Monitors personal performance, seeks feedback, and maintains an Individual Development Plan. Obtains and maintains a valid pharmacy technician license as required by state. Communications Maintains open communication with team through meetings and discussions, and supports company and store strategy communication. External Basic Qualifications Bachelor’s degree or equivalent experience, or completion of Walgreens Community Internship Program, or high school diploma/GED with two years of supervisory experience. Demonstrated leadership, ethics, self-motivation, communication skills, and business acumen. Completion of Store Manager training (LEAP) or willingness to complete Walgreens Leadership Essentials within 12 weeks of start date. Fluency in English (except in Puerto Rico). Willingness to work flexible hours, including evenings and weekends. Willingness to accept promotion and relocate if offered. Ability to transfer within the same hiring area. Preferred Qualifications Bachelor’s Degree preferred. Management experience, including supervising others and managing both front-end and pharmacy operations. For external candidates, retail or food industry experience; for internal candidates, management experience. We consider qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information promotes pay transparency and equal employment opportunities at Walgreens. The current salary range is $45,000 - $71,550, based on various factors. This role remains open until filled. To review benefits, visit jobs.walgreens.com/benefits . If unable to click the link, copy and paste the URL into your browser. #J-18808-Ljbffr Walgreens

Job Tags

Similar Jobs