Job Description

Position Objectives

Provide support to Franchise Partners to:

• Uphold the Gold Standard in service
• Grow their business
• Understand and improve financial stability
• Support Training practices

Responsibilities:

Gold Standard

• Provide guidance and support so that the unit remains at Gold Standard
• Conduct periodic Gold Standard evaluations to provide direction and support to correct deficiencies
• Provide ongoing support to ensure smooth operational processes within the restaurant
• Act as a liaison to provide resources when needed to ensure Gold Standard performance
• Assist in the creation of action plans as needed to support operational improvements
• Monitor EcoSure reports and provide support to correct deficiencies

Business Growth

• Partner with Franchise Partners to develop Local Store Marketing initiatives
• Provide insight into sales and customer count trends, identifying opportunities for improvement
• Provide insight into delivery, drive thru, dining room results
• Assist with building strong ties within the community

Financial Stability

• Conduct periodic financial reviews with the Franchise Partner to understand the financial stability of the unit
• Provide guidance to improve areas that are not in line with expectations
• Assist with action plans and training to support improvement in areas such as food cost, labor, TCT
• Coach for improvement using the Playbook and other training tools

Training

• Provide support and guidance to ensure current training processes are executed
• Assist in the certification of service and production trainers and Operations Specialists
• Provide insight and assistance to improve training effectiveness
• Facilitate training workshops to address training deficiencies
• Lead new program training (i.e. SMARTTrak) and New Product Launch training

Restaurant Visit Preparation & Task List

• Review results dashboard
• Review staffing levels
• Roster
• Rates of Pay
• Hours of Operation
• Dining Room Open analyze trends
• Delivery & Dthru analyze trends, speed of service
• Gold Standard Evaluation / Brand Standards reinforced
• EcoSure reviewed
• TCT reviewed
• Prime Costs and Margin Analysis
• Labor Matrix & Punch Report reviewed
• Periodic Financial Reviews

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