Help Desk Analyst I Job at Robert Half, New York, NY

OHlUdEdPUlZmcEY4TkYzK0JtTm1na2xn
  • Robert Half
  • New York, NY

Job Description

Job Description

Job Description

We are offering a long-term contract employment opportunity for a Help Desk Analyst I based in New York. This role is crucial in our industry and deals with the provision of deskside support, handling both PC and MAC systems in an academic-like environment. This role will require the successful candidate to be on-site 5 days a week.

Responsibilities:

• Provide first or second level deskside support in a complex technological environment.
• Handle integrated conference faces, zoom rooms, and complex AV systems.
• Deploy excellent communication skills in all interactions, ensuring written correspondence like emails have perfect grammar.
• Demonstrate a proactive approach in learning new systems and processes.
• Maintain a detail-oriented demeanor and be a self-starter, constantly seeking to improve and learn.
• Be proficient in handling both PC and MAC systems in a mixed-use environment.
• Exhibit a strong understanding of customer service principles and practices.
• Display exceptional problem-solving skills, with the ability to handle pressure situations effectively.
• Ability to work in a team and communicate effectively with different stakeholders.• Candidate must possess a strong understanding of Mac Computers, demonstrating the ability to troubleshoot and resolve issues effectively.

• Proficiency in PC Desktop - Workstation is required. The candidate should be capable of setting up, configuring, and maintaining PC desktops and workstations.

• The applicant must have excellent problem-solving skills and the ability to think critically in order to effectively address and resolve technical issues.

• Strong communication skills are essential for this role, as the Help Desk Analyst I will need to explain technical problems and solutions clearly and concisely to non-technical staff.

• The role demands a high level of patience and a customer-centric approach as the candidate will frequently interact with employees who may be frustrated due to technical issues.

• The ability to work in a fast-paced environment and manage multiple tasks simultaneously is crucial for this role.

• The candidate should be comfortable working in a team-oriented environment, collaborating with other IT professionals to solve complex technical issues.

• A high degree of professionalism and the ability to maintain confidentiality is required as the Help Desk Analyst I may have access to sensitive company information.

• The candidate should be willing to continuously learn and stay updated with the latest technology trends and solutions.

• Flexibility to work in shifts or outside of regular business hours, if required, is an added advantage.

• Relevant certification or degree in IT or related field is preferred, though not mandatory.

• Prior experience in a similar role would be advantageous but is not strictly necessary.

Job Tags

Contract work, Shift work,

Similar Jobs

Ada County, ID

Attorney I - PA (Criminal) Job at Ada County, ID

 ...position is located in the Ada County Prosecuting Attorney's Office, Criminal Division. DISTINGUISHING FEATURES OF THE CLASS: The Deputy...  ...effectively and maintains high credibility with the judiciary, law enforcement agencies, victims, witnesses, and co-workers;... 

Roanoke Valley Wine Company

Territory Sales Representative Job at Roanoke Valley Wine Company

 ...lead with Plumpjack, Ken Wright Cellars, Giacomo Conterno, Rare Wine Company, Pra, and more? RVWC is the mid-Atlantic importer and representative...  ...and beers throughout DMV. We are looking for an experienced sales consultant in the Tidewater area to manage a lucrative and well-... 

BEAT THE BOMB

Bartender Job at BEAT THE BOMB

 ...experiences in all 3 markets. We offer a full range of special event services including STEM Camps, Kid and Adult Birthday parties,...  ...than 6 months. Essential Duties & Responsibilities : The Bartender will help in creating a one-of-a-kind experience for both Beat... 

Destinee Travel

Customer Service Representative - Work From Home Job at Destinee Travel

 ...scenarios Qualifications: Trainable and coachable Organized Business minded Able to work remotely Able to work with no supervision NO experience needed (we will train you!) Perks: Plenty of room to grow in the business Earn your own IATA... 

PSI Pax

Financial Analyst I (2832*) Job at PSI Pax

 ...enterprise resource planning, business and financial management, acquisition, and logistics....  ...an exciting opportunity for a Financial Analyst to support an opportunity for our...  ...Essential Job Functions: ~ Serves as a junior member of group of analysts who systematically...