Training and Onboarding Coordinator - North America Aftermarket Parts
Who You Are
Johnson Controls is seeking a dedicated and dynamic Aftermarket Parts Trainer for North America to provide comprehensive training and support for our aftermarket parts customers and internal associates. In this pivotal role, you will leverage your expertise to empower employees and customers with the knowledge and skills they need to excel in our diverse product offerings.
What You Will Do
Program Development : Design, develop, and implement robust training programs tailored to the aftermarket parts portfolio, ensuring coverage of technical specifications, installation procedures, and troubleshooting techniques. Programs for Counter Reps, Distributors, and JCI Account Managers related to product knowledge and utilization of tools (e.g. Solution Navigator, EZ Parts)
Customer Onboarding : Onboard new channel partners across various locations in North America, both virtual and in-person, introducing these new customers to our parts portfolio, eCommerce platforms and tools to help them be successful with Johnson Controls.
Training Delivery : Facilitate engaging training sessions and workshops, both virtual and in-person, across various locations in North America, adapting your approach to meet the diverse needs of your audience.
Resource Creation : Generate high-quality training materials, including manuals, presentations, and e-learning modules, that effectively communicate complex concepts in a clear and relatable manner.
Sales Support : Collaborate closely with sales teams, providing expert guidance on product offerings, helping them to understand and articulate the value of aftermarket parts to customers.
Feedback and Improvement : Assess the effectiveness of training initiatives through participant feedback, assessments, and performance metrics, and make necessary adjustments to continuously enhance training outcomes.
Market Trends Analysis : Stay informed about industry trends and best practices related to aftermarket parts, leveraging this knowledge to update training content and maintain relevance in a changing market landscape.
What We Look For :
Bachelor’s degree in Engineering, Business, or a related field; equivalent work experience may be considered.
A minimum of 5 years of experience in a training, product management, or technical support role within the HVAC or industrial parts sector.
Deep understanding of aftermarket parts, including industry standards, regulatory compliance, and competitive landscape.
Exceptional presentation, facilitation, and communication skills, with the ability to engage and motivate diverse audiences.
Proven ability to create instructional materials and evaluate training effectiveness.
Willingness and ability to travel extensively across North America, up to 50% of the time.
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