Job Description

Job Description

Job Description

How do you want to make an impact?

Have you struggled to find purpose with your work? Are you looking to make an impact in someone's life on a daily basis? If so, then GoHealth is where your search ends!

About GoHealth

Our mission is to improve access to healthcare in America. We are a young fast-growing company with nearly two decades of insurance purchasing behavior to help re-imagine the process of matching a health insurance plan to a customer's specific needs. As the Medicare market continues to grow with over 10,000 people per day turning 65, we assist our customers through the important decision-making process of selecting a Medicare plan that matches their needs with the right product and service. This is where you come in! Are you ready to grow with us?

About the Role

The Connect Team is seeking qualified candidates with call center and/or customer service backgrounds to join our expanding CARES Team! The Connect Team Agent (our internal title for this role) must be a high-energy salesperson who is comfortable working in a fast-paced environment where roles and responsibilities may change quickly. The agent must be professional, detailed oriented and capable of meeting goals while maintaining full compliance of GoHealth policies and Federal and State regulations.

Responsibilities

• Be an ambassador to providing an excellent consumer experience on every call.
• Guide inbound consumer calls through the initial buying process by effectively screening them to transfer to the appropriate sales team.
• Make outbound calls to prospective consumers via an automatic dialing system.
• Understand and perform to certain performance metrics, including transfer rate and other more qualitative metrics
• Comply with Federal CMS and State legal requirements and standards and quickly understand GoHealth policies and procedures.
• Navigate multiple systems while assisting consumers.

Desired Attributes

• Minimum of 2 years of sales, customer service, and/or retail experience
• High-school degree required. Bachelor's or Associate degree preferred, but not required
• Previous call center / telemarketing experience strongly preferred
• Proven ability to develop new sales with strong cold-calling and prospecting skills.
• Excellent oral and written communication skills
• Basic to intermediate skills in Microsoft Office (Excel, Word, Outlook)
• Possess outstanding customer service skills, a "can-do" attitude, and is driven by a desire to succeed
• Ability to work in a fast-paced, exciting, and performance-driven environment and is self-motivated
• Collaborative: Works well with managers and team members, valuing their insights and contributions.
• Resilient: Maintains a positive attitude in the face of challenges, using coaching as a tool for continuous improvement.

Benefits and Perks

• Work Remotely
• Performance-based incentives
• Paid time off
• 401k program with company match
• Employee Stock Purchasing Plan
• Medical, dental, vision, and life insurance benefits
• Professional growth opportunities
• Generous employee referral bonuses
• Employee interest clubs
• Charitable events
• Monthly event calendars, newsletters and wellness activities
• Birthday celebration recognition
• Work From Home Stipend
• GoHealth is an Equal Opportunity Employer

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