It help desk technician Job at American business solutions inc, Harrisburg, PA

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  • American business solutions inc
  • Harrisburg, PA

Job Description

Hello

This is Sheetal from ABSI urgently looking for IT SERVICE DESK SPECIALIST With STRONG SERVICENOW experience

position is ONSITE at Harrisburg pa location

POSITION : IT SERVICE DESK ANALYST

LOCATION : HARRISBURG PA

ONSITE

JOB DESCRIPTION :

Essential Responsibilities

Technical expertise in incident and change management via ServiceNow

Experience providing support to assistive technology software and hardware

Technical knowledge in workstation deployments and installation

Expert knowledge with MS Office products and troubleshooting skills

Performs hardware and software diagnostics

Performs physical installation of IT equipment

Excellent communication skills and assists customers to resolve issues

Assist remote IT support teams

Qualifications/Requirements

experience in assistive technology hardware and software.

experience in a desktop and end user support.

·

List of Skills:

1 .Thorough knowledge and use of ServiceNow or understanding of asset management system

2.Expert knowledge and use of Windows OS and O365Office products

3.Excellent customer service awareness and communication skills

4.Excellent troubleshooting and problem-solving skills

5.Knowledge of hardware desktop, printer, scanner,video conference equipment

6.Knowledge of software installation, patching and troubleshooting

7.Knowledge of imaging workstations using MDT and/or SCCM

8.Ability to transport/lift boxes/equipment

9.Knowledge of VPN setup, support and install

10.Able to resolve technical issues with users over the phone

11.Knowledge of active directory users and privileges

12.Ability to think and act under pressure

Sheetal Agarwal

American Business Solutions Inc

8850 Whitney Drive

Lewis Center, OH 43035

Cell : 614-541-3190

Work : 614-888-2227 Ext. 4692

Fax: 888-699-8866

Mail to: sheetal@absiusa.com

Job Type: Full-time

Work Location: In person

Job Tags

Full time, Remote job,

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