Hello
This is Sheetal from ABSI urgently looking for IT SERVICE DESK SPECIALIST With STRONG SERVICENOW experience
position is ONSITE at Harrisburg pa location
POSITION : IT SERVICE DESK ANALYST
LOCATION : HARRISBURG PA
ONSITE
JOB DESCRIPTION :
Essential Responsibilities
Technical expertise in incident and change management via ServiceNow
Experience providing support to assistive technology software and hardware
Technical knowledge in workstation deployments and installation
Expert knowledge with MS Office products and troubleshooting skills
Performs hardware and software diagnostics
Performs physical installation of IT equipment
Excellent communication skills and assists customers to resolve issues
Assist remote IT support teams
Qualifications/Requirements
experience in assistive technology hardware and software.
experience in a desktop and end user support.
·
List of Skills:
1 .Thorough knowledge and use of ServiceNow or understanding of asset management system
2.Expert knowledge and use of Windows OS and O365Office products
3.Excellent customer service awareness and communication skills
4.Excellent troubleshooting and problem-solving skills
5.Knowledge of hardware desktop, printer, scanner,video conference equipment
6.Knowledge of software installation, patching and troubleshooting
7.Knowledge of imaging workstations using MDT and/or SCCM
8.Ability to transport/lift boxes/equipment
9.Knowledge of VPN setup, support and install
10.Able to resolve technical issues with users over the phone
11.Knowledge of active directory users and privileges
12.Ability to think and act under pressure
Sheetal Agarwal
American Business Solutions Inc
8850 Whitney Drive
Lewis Center, OH 43035
Cell : 614-541-3190
Work : 614-888-2227 Ext. 4692
Fax: 888-699-8866
Mail to: sheetal@absiusa.com
Job Type: Full-time
Work Location: In person
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