Lab Manager I Job at KMJJ Enterprise LLC, Arlington, VA

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  • KMJJ Enterprise LLC
  • Arlington, VA

Job Description

Lab Manager I

Seeking a Lab Manager I to support this critical mission by performing investigations to characterize the severity of breaches, developing mitigation plans, and assisting with the restoration of services.

Eligibility:
  • Must be a  US Citizen
  • Must have an  active Secret clearance, TS/SCI is preferred
  • Must be able to obtain DHS Suitability  prior to starting employment 
  • 1+ years of directly relevant experience in system administration
Responsibilities Include:
  • Serve as the first level Help Desk for the Technical Engagement Network (TEN) Lab’s systems and accounts
  • Assist new user setup of equipment, accounts and tools
  • Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner
  • Create and maintain accurate Tickets for Help Desk activities
  • Good problem-solving skills
  • Work with Asset Management to support accurate records and maintain a good accounting of assets
  • Support the implementation of new technologies and equipment in the lab environment,
  • Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.
  • Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure
  • Provide insight and updates to lab standard operating procedures (SOPs) and Work Instructions
  • Provide support for TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook to users
Required Skills:
  • Experience with multiple operating systems, to include Linux/Unix & MacOS
  • Proficiency and proven capability in the following areas:
    • Asset management practices and principles
    • Help desk ticket processing and procedures
    • Good customer support
    • Ability to keep detailed notes
  • Must be able to work collaboratively across physical locations
Desired Skills:
  • Experience with Virtual Private Networks (VPN)
  • Experience with virtual desktops (Citrix, VMWare)
  • Virtualization automation and optimization
  • Experience with writing technical procedures and standard operating procedures
Desired Certifications: Sec+
Required Education: BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 3+ years of directly relevant experience

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