Job Description

Job Description

Job Description

Job Title – Contact Ctr Rep

Location – Houston, TX 77401

Length of assignment – 3 months with possible extension.  

Shift – Monday - Friday – 8 AM to 5.00 PM     

Duties:

• Answering inbound or making outbound calls to customers with queries in relation to their account, in a timely, efficient

and professional manner.

• Accurately documenting all calls using the appropriate computer systems.

• Following up on any unresolved queries and completing any call back requests in a timely manner.

• Providing advice, information and solutions to all customers.

• To maintain and develop a strong level of knowledge, and to keep up to date with any new procedures assigned to the

campaign you are assigned to work.

• Working to achievable targets within a strong team orientated environment.

• To adhere to quality scripts and to maintain a high level of quality scores.

• Ability to adapt to new changes in a fast pace environment.

• To represent the organization in a positive and professional way at all times.

• Display a positive attitude and high level of commitment.

• To attend monthly meetings to discuss overall performance with your Coordinator along with staff meetings and other

department meetings as requested.

• Comply with all security requirements identified under HIPPA/PHI and as outlined in Texas Children’s policies.

• Any other duties that may be assigned by your leader.

Skills:   

• Knowledge of performance expectations in a contact center environment. Medical scheduling and patient registration knowledge.
• Understanding patient privacy requirements for protected health information (PHI).
• Basic knowledge of best practice standards for customer service and management of customer expectations.
• Understanding the importance of employee engagement in the contact center environment.
• Ability to use a personal computer and electronic medical record software. The ability to listen and record accurate information.
• Must demonstrate self-initiated work behaviors, good verbal and written communication skills.
• Bilingual, English and Spanish preferred.
• If communicating in a language other than English, the incumbent must pass and maintain the Health Care Language
• Proficiency or Interpreter Assessment by MasterWord Interpreter Services.

Education

• • H.S. Diploma or GED- Required
  • 2 years contact center, customer service, &/or other
  • experience in a healthcare setting is required.

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Company Description

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

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