Microsoft Dynamics 365 Field Service Senior Manager at Deloitte in Boise, Idaho, United States Job Description Microsoft Dynamics 365 Field Service Senior Manager Customer & Marketing is creating a new model for a new age-we're an agency and a consultancy. Understanding the digital space and preparing for what's next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done and rewire the competitive fabric of entire industries. That's the power of driving disruption. That's Customer & Marketing. Work You'll Do A Microsoft Dynamics 365 Field Service Senior Manager works with Microsoft Dynamics leadership to identify prospects, cultivate, sell and deliver field service transformation projects. The Senior Manager is a thought leader and helps build collateral and content to differentiate Deloitte in the marketplace. Throughout the lifecycle of prospect to delighted client, the Senior Manager builds and manages teams, advises clients on best practices in field service and technology, ensures quality on projects, and identifies new sales opportunities at existing clients. The Team Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the 'creative digital consultancy' real and in doing so, make new markets. Professionals will serve our clients through the following types of work: + Customer Operations modernize, deploy, and operate office capabilities and business processes across sales operations, quote-to-cash, and revenue management team + Sales Excellence & Service Excellence Integrate the latest technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service Qualifications Required: + Minimum of 10 years relevant experience in a consulting or industry role, with a minimum of 6 years relevant consulting in CRM technologies and Microsoft Dynamics 365 Customer Engagement/CRM + Minimum 6 years of experience leading multiple project teams simultaneously on relevant engagements + Deep functional understanding of sales and service including Microsoft Dynamics 365 Sales and Customer Service enabling the processes + Good understanding of the CRM technology market + Experience using Model Apps and/or To view full details and how to apply, please login or create a Job Seeker account
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