Job Description

Job Description

Job Description

MyAdvisor/VetAdvisor care coordination program provides expert care for those that serve others. From behavioral health to career development, MyAdvisor will triage individual needs to find the best resources for ongoing support.

With over 12 years of proven success, MyAdvisor provides support to those who are responsible for the safety and welfare of others. Three Wire delivers practice, preventative, and integrated care coordination to private and public sector employers. This care coordination, in turn, supports clinical tele-behavioral health, holistic wellness, navigational advocacy and family stability, and thus helps individuals thrive in their career and family life.

Job Summary: Ready and Resilient Training Centers (R2PC’s) provide instruction in the areas of: resilience, positive psychology, and performance enhancement to U.S. Army and Department of Defense (DoD) personnel, their families and Department of the Army (DA) civilians at 35 Army Resiliency Training Centers within the United States and Overseas. The Training Analyst, working at the DPRR HQ supports program operations and training coordination.

Essential Duties and Responsibilities:

• Monitor seat and R2PC utilization for scheduled and ad hoc courses/events that are conducted at a R2PC (and Performance Experts in the field).
• Provide comprehensive analysis, assessments, and development of measurable outcomes in support of DPRR training and education programs .
• Conducts scheduling, prepares facility status reports and manages resources in an effective and cost-efficient manner.
• Development and coordinate an institutional effectiveness (IE) feedback loop, with inference regarding analysis, assessments, and measurable outcomes.
• Review surveys and ensure trends are briefed for corrective action and quality control.
• Provides professional customer service by determining client needs and solving problems.
• Performs other responsibilities as required and supports contract work performance requirements.

Education and Qualifications:

• Bachelor’s degree from an accredited institution in training and development, human resources, education, instructional design, or a related field
• At least five years’ experience working with the military as a military member, civilian, or contractor.
• Experience designing surveys using tools such as Survey Monkey, Qualtrics or similar programs.
• Applicants must successfully undergo a National Agency Check with Inquiries (NACI) Tier 1 background investigation.
• Organized and experienced multi-tasker.

Military Veterans and Spouses are encouraged to apply

• Superb verbal and written communication skills.
• Proficient in the use of Microsoft Office products.

Supervising Others: No

Travel: Up to 25%

Work Environment: Remote

Mission Responsibilities:

• Contributes to achievement of the Mission and Vision of our organization
• Adapting to Change-Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives
• Continuous Improvement-Acts to constantly improve the level of clinical and non-clinical outcomes and level of customer satisfaction in both individual and teamwork processes
• Client Centered Focus-Demonstrates concern for meeting or exceeding customer’s expectations/requirements in a manner that allows the client to guide rehabilitation process towards the achievement of their goal(s) and which provides satisfaction for the customer
• Teamwork-Accomplishes tasks through working effectively with others and appreciating the value, contributions, and commitment of every team member.

Physical Demands : works in office areas, sits, stands, bends, lifts and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. Reasonable accommodations will be provided in the Three Wire Systems San Diego office location only. The list of requirements, duties, and responsibilities is not exhaustive but is representative of the current job. The knowledge, skills and/or abilities listed are typically required to perform this job successfully. Reasonable accommodations may be made to enable functions. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example: emergencies, changes in personnel, workload, or technical development).

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