Role Description (Job ID):

Leads engagements and provides escalation support for large scalesolutions and complex issues through deep 5G technical expertise.
Supports engagements by training escalation best practices to support the 5G deployment
Supports creation and dissemination of technical collateral, intellectual capital, documentation and knowledge transfer
Provides technical expertise and escalation support in documenting and resolving technical problems foundin products, software and solutions
Leads engagements with other teams (Engineering/DevOps) to properly identify, diagnose, triage, and correct complex issues either through direct support and by root cause analysis
Assists in leading team to build support / incident response options to maintain the operational readiness of customer 5G infrastructure
Identifies key maintenance areas such as hardware capabilities, software anomaly thresholds, and licensing requirements
Assists engagements with the creation of vendor support issues and the best practice use of change management
Actively works with the Engineering teams for addressing systemic product, software and solution issues along and drives addressing usability and serviceability concerns.

Expected Responsibilities:

Technical focal point incident escalation resolution
Troubleshoot and resolve complex incidents across Cisco and AWS technologies.
Accountable for the accurate and timely resolution of network incidents detected.
Deliver knowledge transfer to DISH NOC engineers.
Partner with extended DISH operations teams for cross-technology incident resolution
Contribute to troubleshooting documentation and investigations, incident handling and help guides.
Assist in developing escalation path through NOC and to DISH Wireless Network Engineering to expedite remediation

Night shift,