Job Description

SCRIPTEM is seeking a dedicated and compassionate Online Customer Service Representative to join our dynamic team in the medical practice industry. In this integral role, you will be the first point of contact for our patients and clients, responsible for addressing inquiries, providing information on services, and assisting with appointment scheduling. Our ideal candidate will demonstrate exceptional communication skills and a strong understanding of customer service principles, ensuring that every interaction reflects our commitment to high-quality care and support. You will play a key role in maintaining patient satisfaction and enhancing their experience with our services. The position requires a tech-savvy professional who can navigate various digital platforms while being empathetic and patient-focused. You will have the opportunity to contribute to our mission of delivering excellent medical assistance while supporting our patients in a virtual environment. As a member of our customer service team, you will collaborate with healthcare professionals to ensure seamless communication and coordination, ultimately ensuring our patients feel valued and supported every step of the way.

Responsibilities

• Respond to customer inquiries via online chat, email, and social media in a timely and professional manner.
• Assist patients in navigating our online portals and medical services.
• Schedule and confirm patient appointments, while ensuring accurate data entry into our system.
• Resolve patient issues by identifying the cause of the problem and proposing solutions.
• Maintain a thorough understanding of our services and policies to provide accurate information to clients.
• Collaborate with medical staff to relay important patient information and feedback for improved service delivery.
• Conduct follow-ups with patients post-service to gather feedback and ensure satisfaction.

Requirements

• High school diploma or equivalent; additional education in healthcare or customer service preferred.
• Proven experience in a customer service role, preferably in the healthcare field.
• Excellent verbal and written communication skills, with a focus on empathy and clarity.
• Strong problem-solving skills and the ability to think critically in challenging situations.
• Proficient in using online communication tools and customer service software.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Strong attention to detail and accuracy in record-keeping and data entry.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home

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