Job Description
We are looking for a skilled and empathetic POS Network Engineer to join our team in Chicago, Illinois. In this long-term contract role, you will play a critical part in managing and optimizing network systems while ensuring seamless operations across various platforms. This position requires strong networking expertise, excellent interpersonal skills, and a proactive approach to technical problem-solving.
Responsibilities:
• Administer and maintain user accounts, roles, workflows, and security settings in alignment with organizational policies.
• Conduct routine system upkeep, including updates, backups, patching, and preventative maintenance to enhance system reliability and security.
• Monitor and evaluate system performance metrics and data trends to identify opportunities for optimization and automation.
• Deliver technical support and training to end users, including restaurant managers and corporate staff, both remotely and on-site.
• Collaborate with vendors, service providers, and internal teams to troubleshoot issues, manage licenses, and implement new technologies.
• Assist in planning, testing, deploying, and documenting system updates and enhancements.
• Support technology rollouts for new restaurant openings, relocations, and remodels.
• Maintain accurate records of IT assets, licenses, and equipment inventory.
• Participate in after-hours support rotations to address critical system issues.
• Develop and update documentation such as user guides, troubleshooting manuals, and system configurations.
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