Job Description

We're Hiring: Remote French Bilingual Customer Support Representative

What You'll Be Doing

As a Remote French Bilingual Customer Support Representative , you will support customers from French-speaking regions through voice calls and live chat . Whether someone needs help tracking an order, understanding a product, or resolving an issue, youll be the trusted voice that turns confusion into clarity and frustration into satisfaction.

Your Core Responsibilities

• Provide timely and friendly support in both French and English via calls and chat
• Troubleshoot customer issues, guiding them through clear and helpful solutions
• Maintain accurate records of customer interactions
• Flag trends and feedback to help our team continuously improve
• Work closely with team leads to stay aligned on priorities and updates
• Represent the brand with professionalism, care, and warmth

Were also looking for someone who feels your voice matters and wants to keep the conversation livelyyour language skills are celebrated.

What We're Looking For

• Fluency in French and English (spoken and written)
• At least 1 year of remote/online customer service experience (contact center, e-commerce, or tech support preferred)
• Experience with bilingual customer support is an advantage
• Confidence in navigating support platforms like Zendesk, Gorgias, Shopify, or similar tools
• Ability to stay calm, solution?oriented, and patient under pressure
• Great attention to detail and a genuine desire to help people
• Comfort working remotely and communicating clearly with distributed teams

Tools Youll Need

• Laptop or desktop with an i5 processor or higher
• Stable internet connection (minimum 15 Mbps upload and download)
• A quiet, dedicated workspace for calls

Whats In It for You

• Permanent work?from?home setup
• Competitive pay, reviewed annually
• Paid time off to recharge
• Monthly health stipend
• Performance bonuses based on KPIs
• A team that values growth, accountability, and human connection

Why Join Us?

You wont just be answering ticketsyoull be joining a company that believes support is at the heart of the customer experience. We care about people, and that includes you. We believe in fair treatment, open communication, and helping our team members grow in their careers.

Ready to Apply?

Click Apply Now , and tell us why youre excited about this role. We cant wait to meet you!

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