Job Description

Room Attendant

The Wayfarer DTLA, a Tapestry Collection by Hilton, is looking for a dynamic Room Attendant to join the team! The Room Attendant will be instrumental in making a great first impression for our guests! They are responsible for cleaning rooms, hallways, and other areas as assigned and complying with Company standards.

Situated in downtown Los Angeles on the corner of South Flower and 8th Street, The Wayfarer DTLA is perfectly placed to capture a number of varying markets. With unique food & beverage offerings, including a top-notch rooftop bar, and a full event and activation program for all of the outlets, The Wayfarer is primed for opportunity from both local residents in downtown, as well as travelers to the city center. The Wayfarer has a fun, lifestyle and irreverent feel to it. This design forward hotel will elevate the independent and ever curious traveler experience through a variety of flexible and social public spaces, local art installations, and interactive touches that entice one to dig deeper and truly experience the destination.

Essential functions and responsibilities of the job include but are not limited to:

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Clean guest rooms to Company standards including but not limited to making beds, dusting, vacuuming, cleaning bathrooms completely, wiping down walls, etc.
• Clean rooms within the minutes-per-room guideline established by the Executive Housekeeper and General Manager.
• Follow Company policy for room amenities.
• Turn in all items left in the guestroom to manager immediately.
• Maintain complete security of the master room key. Return the key at the end of shift.
• Never leave the property with the key.
• Report any maintenance items that need immediate attention.
• Assist with laundry as needed.
• Report any missing/found articles or damage to the Executive Housekeeper.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Perform other duties as assigned, requested, or deemed necessary by management.

Benefits & More: 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.

Pay Range: $22.50-$23.50/hour

Behaviors

Preferred

Loyal: Shows firm and constant support to a cause

Team Player: Works well as a member of a group

Functional Expert: Considered a thought leader on a subject

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Goal Completion: Inspired to perform well by the completion of tasks

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Education

Preferred

High School or better.

Experience

Preferred

1 year: Knowledge/Education/Experience: Previous one (1) year experience preferred.

Skills/Abilities/Other Requirements: Basic cleaning skills. Ability to communicate in English with guests, management and fellow team members to their understanding desirable. Ability to prioritize, organize and make good judgments. Dependable.

Physical Requirements: Frequently walking indoors and outdoors, climbing stairs. Repetitive bending, stooping, squatting, kneeling, reaching, twisting, crawling, lifting and carrying. Reaching above, at and below shoulder level. Lifting and carrying unassisted up to 20 lbs. Exposure to cleaning agents.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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