Job Description

Job Summary

The Underline is a bold initiative to reclaim 10 miles of land beneath the Miami Metrorail and

transform it into a beautiful, active green space that attracts residents and visitors alike. Friends

of The Underline (FUL) is the nonprofit organization driving the creation of this innovative

multimodal trail and public open space connecting Miami communities.

Position Summary

The Security Supervisor supports the Safety and Security Manager with daily oversight of

security operations across The Underline. Responsibilities include supervising contracted

security personnel, assisting with incident response, ensuring accurate reporting, and

reinforcing safety protocols that create a secure, welcoming environment for visitors. The ideal

candidate has experience in public space security, strong communication skills, familiarity with

security technology, and the ability to lead contract guard teams. This role collaborates closely

with operations, maintenance, horticulture, and community engagement teams.

Essential Functions

Supervise daily activities of contracted security personnel throughout The Underline.

Ensure guard posts are staffed, patrols are completed, and procedures are followed.

Assist with implementing and maintaining safety protocols for a linear park environment.

Monitor park activity, respond to incidents, and ensure accurate documentation and

reports.

Provide on-site support during emergencies and coordinate with public safety agencies.

Conduct guard performance evaluations, quality assurance checks, and equipment

inspections.

Train and mentor guards in emergency procedures, report writing, de-escalation, and

visitor engagement.

Assist with security planning and staffing for special events.

Support and monitor security equipment including CCTV, communication devices, and

Deggy systems.

Report operational issues and incident trends to the Safety and Security Manager.

Uphold and model all Underline policies and procedures.

Perform other duties as assigned.

Skills and Qualifications

Minimum 18 years of age; legally authorized to work in the U.S.

High school diploma or equivalent required; additional security/public safety certifications

preferred.

3+ years of security experience, including 1 year in a supervisory or lead role.

Experience in parks, public spaces, or urban environments is preferred.

Experience supervising or working with contract security personnel preferred.

Knowledge of CCTV systems and Deggy patrol systems strongly preferred.

Strong written and verbal communication skills; clear incident reporting ability.

Ability to respond effectively to emergencies and engage professionally with the public.

CPR/First Aid certification preferred.

Bilingual (English/Spanish) a plus.

Strong leadership and team management skills.

Excellent communication and interpersonal abilities.

Proven ability to build strong relationships with law enforcement, city officials, and

community partners.

Skilled in conflict resolution and emergency response.

Comfortable working outdoors in a dynamic public environment.

Detail-oriented with strong organizational skills.

Ability to lift up to 50 pounds and work in varying weather conditions.

Capable of prolonged standing, walking, and occasional carrying, pushing, pulling, and

reaching.

Benefits

Dental

Medical

Vision

Retirement with employer match

Paid Time Off

Paid Holidays

Compensation

Salary Exempt; commensurate with experience.

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