Job Description

Senior Manager, Internal Audit

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About The Job

As a Senior Internal Audit Manager, you will play a key role in assessing and improving the effectiveness of Twilio's risk management, control, and governance processes. You will lead SOX, Audit and Advisory engagements, collaborate with cross-functional teams, and provide insights to strengthen internal controls and support business objectives, with a particular focus on operations. Your work will help ensure compliance, identify areas for operational improvement, and support Twilio's continued growth and integrity.

In this role, you'll:

• Lead and execute operational, financial, and compliance audits across Twilio's business units
• Identify key risks and evaluate the effectiveness of internal controls through risk-based audit planning and execution.
• Develop and maintain a robust audit pipeline, prioritizing high-impact areas and aligning with enterprise risk priorities.
• Conduct detailed assessments and interviews to understand business processes and identify control gaps or improvement opportunities.
• Collaborate cross-functionally with finance, compliance, legal, and engineering teams to ensure audit recommendations are implemented effectively.
• Prepare clear, concise audit reports and present findings to senior leadership and key stakeholders.
• Monitor and report on the status of corrective action plans and drive accountability for timely remediation.
• Stay current with regulatory developments and internal audit best practices to enhance audit methodologies and maintain compliance.

Qualifications

Twilio values diverse professional backgrounds and encourages candidates from all industries to apply. Whether your experience is rooted in public accounting, internal audit, compliance, or an unconventional path, we believe great auditors come from all walks of life. If you meet the core qualifications and are excited about strengthening risk management and controls at Twilio, we want to hear from you. Bring your unique perspectivewe're always looking for fresh ideas and new ways to drive impact.

*Required:

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• CPA, CIA, or other relevant professional certification strongly preferred.
• 10+ years of progressive experience in internal audit, external audit, or risk management, with at least 3 years in a leadership or managerial capacity.
• Demonstrated experience in planning, executing, and reporting on complex audit projects across multiple business functions or regions.
• Experience working within multinational organizations or highly regulated industries is a plus.
• Strong knowledge of internal auditing standards, risk assessment practices, and internal control frameworks (e.g., COSO).
• Familiarity with ERP systems (e.g., SAP, Oracle) and general IT and business controls.
• Excellent written and verbal communication skills and strong report writing, presentation, and stakeholder engagement skills.

Desired:

• Ability to work independently and lead audit teams in a dynamic, fast-paced environment.
• Strong analytical thinking, attention to detail, and sound judgment in identifying and addressing risk areas.
• Proven ability to influence and drive process improvements and control enhancements at an enterprise level.
• Demonstrated success in developing and mentoring audit professionals.

This role will be remote, and based in Ontario. We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The estimated pay ranges for this role are as follows:

• Based in British Columbia: $118,200 - $147,700

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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