Job Description

A-V Services Inc., a leading AV company with multiple fortune 100 contracts within the financial, pharmaceutical and computing industry, seeks a Audio/Visual/Multimedia Support Technician for on-site support. Must have great customer service with emphasis supporting the corporate work sector. Additionally, comprehensive audio video skills. Ideal candidate would have Associates level college degree in a technology related field and/or minimum 3 years of previous employment with AV support responsibilities in the AV industry.

Our corporation is looking for an individual who possesses a full understanding of all areas of the A/V field including but not limited to:

Ability to operate AV in a control room environment, and conference floor support for live Audio/Video support and capable of a skilled technical user level with AV equipment such as:

• Crestron Control Systems
• Switching / Routing technology
• Video codecs
• Audio hybrids
• Digital Audio mixing console
• Handheld Microphone and Lav Mics
• Video Switching
• Audio/Video Support scheduling
• Help support communications with internal teams coordinating and administrating AV related event support tasks

Onsite Skills/Qualifications:

• Experience working with audiovisual technologies including Video Conferencing (Cisco Codec), Cable Television (Verizon FiOS), Crestron Fusion, Toolbox, Video Walls; and will coordinate with service providers (Verizon, Crestron etc.) as needed to effectively troubleshoot issues
• Able to read and understand audiovisual signal flows diagram/wiring details and maintain all signal flow diagrams, cut sheets, and conference room Crestron coding files
• Strong troubleshooting skills
• Client-focused with the ability to work independently with little supervision and be and be an excellent communicator both verbally and in writing both from a technical perspective as well as with non-technical end users at all levels
• Minimum of 3-4 years of industry experience in the service of audio, video, audiovisual and presentation systems
• Provide, on request, pre-meeting setup of the audiovisual systems to ensure the systems are operational before the start of a meeting.
• Provide on-going operational training and assistance
• Oversee and advise on the proper implementation of consumable and spare parts
• Perform minor maintenance checkups and repairs plus conduct proactive
• Preventative Maintenance checks on all conference rooms using checklist spreadsheet provided by Client.
• Troubleshoot and coordinate removal/reinstallation of audiovisual equipment in need of shop repair
• Assist in the coordination and setup of audiovisual equipment for special events Including the addition of display content and video wall support
• Provide end to end troubleshooting support and resolution of audiovisual related issues
• Maintain issues log for each system to provide trend analysis information
• Communicate internally with Client on all AV issues; specifically issues with long lead time resolution
• Responsible for following all Clients established policies
• Support and maintain Crestron, Asset Management, Crestron Room Scheduler panels, integration with Client Outlook system, and daily room

Full Time Position has benefits including employee stock ownership plan (ESOP), competitive and comprehensive health insurance, life insurance, dental program, 401k, short-term and long-term disability insurance, FSA, HRA, Commuter Benefit Card, full paid vacations, and paid holidays.

Join Our Diverse and Inclusive Team!

At AV Services Inc. we are committed to fostering an inclusive and diverse workplace where every team member is valued and empowered. We are proud to be an equal opportunity employer, welcoming all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic that makes you unique.

Our Commitment to Diversity and Inclusion:

Our employees are our greatest asset, and we believe that the diverse perspectives and experiences they bring are key to our success. We celebrate and encourage differences in age, ethnicity, family or marital status, language, physical and mental abilities, socio-economic status, and more. These unique attributes contribute to our vibrant culture, enhance our reputation, and drive our achievements.

Why Work With Us?

• Inclusive Culture: We embrace diversity in all its forms and are dedicated to creating an environment where everyone feels respected and valued.
• Empowerment: We support our employees' growth and self-expression, recognizing that their individual talents and innovations are vital to our success.
• Community: Join a team that values collaboration and the collective strength of diverse backgrounds and ideas.

Be part of a company that not only values diversity but actively promotes it as a cornerstone of our identity and success. Apply today and bring your unique perspective to AV Services Inc.

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