Job Description

JCW is working on an exciting search for a Director of Patient Services to join a leading compounding pharmacy located in Houston, TX. The ideal candidate will have experience leading high performing teams in a call center environment in the healthcare space.

Responsibilities:

• Leading a high-performing team, accountability, and excellence to ensure exceptional service delivery, streamlined workflows, and patient success across onboarding, clarifications, and call center operations
• Continuously monitors and evaluates the effectiveness of Patient Services, implementing data-driven improvements to enhance outcomes while taking full accountability for execution and driving measurable performance results.
• Oversees program analytics and metrics through dashboards and reports

Qualifications:

• Minimum of 10 years’ experience managing customer-facing support teams, patient services, pharmacy onboarding, prescription clarifications and/or medical call center required
• Bachelor's degree or equivalent work experience in pharmacy, business, healthcare operations or similar fields required
• Demonstrated experience leveraging AI in daily work to drive efficiency, solve problems, and enhance decision-making

For more info on this role or others please email Megan at megan.moran@jcwresourcing.com

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