Description
Leidos currently has an opening for a NASA Center User Support Incident Lead to work at the Marshall Space Flight Center. This is an exciting opportunity to use your experience helping the NASA NEST mission.
Responsibilities:
• Resolve IT incidents and assign incidents to other PC support technicians.
• Serve as subject matter expert on PC related incidents for Windows, Mac, and RHEL systems.
• Mentor and assist PC incident technicians.
• Exude complete professionalism dealing with end users and co-workers.
• Collaborate with center Service Delivery Lead, Logistics Lead, and Center Operations Manager on process improvement, knowledge, and documentation.
• Provide on-site support for Incident PC technicians on scheduling, personnel issues, performance counseling, and quality assurance.
• Reports to agency Incident Manager
• Other duties as assigned.
Qualifications:
• Experience working with ServiceNow.
• Knowledge of ITIL Incident Management processes
• Excellent communication skills; must be experienced in providing verbal as well as written communication and collaboration with all levels of the organization.
Preferred Qualifications:
• IT certifications
• Previous NEST Experience
• Bachelor’s Degree from an accredited college or university or equivalent experience
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Description: Q Trucking is Hiring Local Company Drivers Drivers are needed to safely operate your assigned truck and keep within designated time frames, and provide excellent service to customers! Electric pallet jack provided. $27.20 Per Hour - $3,000 Sign on...
...knowledge of Microsoft Office, Excel, Outlook and Powerpoint Fashion/luxury brand experience is a plus If you meet the... ...employees, including freelancers - which sets us apart in the industries we serve. About Solomon Page Founded in 1990, Solomon...
...About the Job Looking to hire a licensed dental assistant for a full time/ part time position in a family friendly dental office. We are a one doctor private practice working a four days/week schedule. Requirements: . NJ state license to practice Dental Assistant...
...Executive Director & Vice President, Chemical Insights Research Institute About the Company Globally recognized research organization advancing safety science for the greater good Industry Research Services Type Privately Held Founded 1894 Employees...
...everyone to create sustainable solutions.Write the next chapter of your ABB story. This position reports to Service Team Lead - Marine & Ports Your role and responsibilities In this role, you will have the opportunity to execute service work as per work...