Job Description

Pharmacy Tech Support Call Center Rep (Work from Home anywhere in the US) Join IQVIA as a Pharmacy Tech Support Call Center Rep (Work from Home anywhere in the US) Bi-lingual Pharmacy Support Call Center Representative Contract Remote Role – Location (Open to Remote US) IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies. We are excited to announce that we are looking for a 100% remote (work from home—WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee. Role Purpose: Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Job Responsibilities: Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center Quickly assess the user's issue and provides first level support for problem resolution Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area Recognize operational challenges and suggest recommendations to management, as necessary Ability to work 40 hours per week under moderate supervision Multiple shifts available: 8:00 am - 5:00 pm EST, 9:00 am – 6:00 pm EST, 10:00am – 7:00pm EST, 11:00 am – 8:00pm EST Minimum Education & Experience: High School Diploma or equivalent Pharmacy Technician experience required HIPAA certified Call center experience required (3+ years preferred) Experience in medical claim processing is a plus Bi-lingual (English/Spanish) The pay range for this role is $18.00 per hour. IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee. IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. #J-18808-Ljbffr IQVIA

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