Job Description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

This Product Management Manager is an individual contributor role accountable for managing the USAA Debit Card portfolio , with a focus on deepening member relationships by driving increased card penetration, activation, and utilization. This role will leverage internal and external data, a strong understanding of debit card products and a high degree of analytical acumen to manage portfolio performance (e.g., financial performance, transaction and sales growth, attrition, competitive benchmarking) and influence product strategy. The role will develop recommendations for product enhancements, create associated business cases for investments, and support the development of marketing, digital, and call center tactics to present such enhancements to members to drive growth. The role will also be accountable for supporting first line of defense risk management activities (e.g., issue management, audits/assessments, fraud monitoring) and regulatory compliance.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Leverage resources to gather analytics, competitive intelligence, and member information to support formulation of product strategy.
• Participate in the development of product strategy recommendations.
• Develop recommendations to launch new products or sales strategies and the evaluation and decision to buy/build or partner.
• Act as product SME on features and services and collaborates with business partners to provide recommendations.
• Partner with phone and digital teams on how to effectively use sales guides and provides education on products and services, including new offerings and enhancements to existing features.
• Assist in the identification and evaluation of potential providers for alliance relationships.
• Provide support in developing, editing, and distributing product communications.
• Conduct research on external market trends/design changes, financials, member information and/or transaction data for assigned products.
• Hold responsibility for coordinating with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed, implemented, and managed in compliance with all applicable laws and regulations.
• Interpret performance results to inform product or sales forecast and planning.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of relevant industry experience in Actuary, Underwriting, Marketing or Sales/Service or Finance/Accounting Operations or Financial Services.
• 2 years of product management, or similar strategic management experience (similar experience includes direct support in managing product performance).
• 1 year of Data Visualization experience (i.e. Tableau).
• Advanced experience in creating product briefings.
• Experienced in market research to create product roadmap, make product decisions and iterate rapidly.
• Knowledge of applicable product related regulations, and risk and compliance requirements.
• Knowledge of federal laws, rules, and regulations to include: FFIEC- Retail Payment Systems Handbook, Payment Rules (NACHA, Zelle, etc.), Reg CC, Reg E, Reg DD.

What sets you apart:

• 3+ Years of product management, preferably with Debit Cards
• Experience with data analytics and BI tools (e.g., SAS, SQL, Tableau) to investigate insights, develop reporting, and build fact-based recommendations
• Analytical skillset and critical thinking (i.e., ability to compile, interpret and analyze data to make strong recommendations)
• Attention to detail, self-discipline, and self-motivation (i.e., comfortable making decisions and working in an ambiguous fast paced environment)
• Demonstrated experience with end-to-end program execution and project management
• Strong communication skills and experience in presenting to executive leadership
• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $114,080 - $218,030 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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