Job Description

Job Description

Under the general supervision of the Regional Director of Operations the Area Manager performs a variety of management tasks with emphasis on customer satisfaction and quality service delivery.

About the Role : Functioning as a core member of the Operations team the Regional Manager must be able to:

• Carry out structured site visits to inspect and ensure that specifications are met, and customer expectations are positively managed
• Respond quickly and efficiently to all clients concerns and requests
• Coordinate with clients, management, contractors, and employees to complete all necessary reports, inspections, and client requests
• Plan, organize and manage day to day operations
• Manage/track inventory and equipment
• Coordinate and execute event requests made by facility’s managers
• Be responsible for sourcing, training, and orienting of new employees
• Always demonstrate the values of the company and lead by example
• Ensure that all service providers are compliant with company quality, security and safety mandates and workers are cleared through all security protocols
• Review daily site evaluations/audits to ensure safety, security and service standards are being met
• Create action plans and follow up on deficiencies as outlined in quality inspections to resolve all facility’s issues efficiently
• Prepare and maintain service schedules according to client needs
• Monitor and manage staff absence and turnover ensuring flexible cover arrangements within short notice
• Co-ordinate activities with other departments
• Communicate with operations Managers from various facilities
• Monitor employee performance and apply progressive discipline as needed
• Operate within the labour cost budget on a site-by-site basis
• Implement approved operational policies and procedures
• Generate new account leads, respond to sales enquiries
• Protect company and client assets from misuse and damage
• Address and report any safety or security issues to the director of Operations
• Handle and assist with emergency procedures accordingly and as required
• Perform other duties as assigned

Qualifications : 3+ years of Management experience in operations of a Service-related field

Required Skills :

• Valid driver's license and own vehicle
• Excellent communication and strong interpersonal skills
• Fluency in both written and oral English a must, Bilingual skills preferred
• Must be organized and able to interpret and execute account specifications as well as agreements, budgets, and duty lists
• Strong computer skills and excellent knowledge of Microsoft Office Software
• Excellent time management skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
• Familiarity with cleaning/battery operated equipment
• Ability to work independently and as part of a team
• Effective attention to detail and a high degree of accuracy
• Must be able to handle confidential information in an ethical and professional manner

Pay range and compensation package : $70,000-$75,000/year

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